Shop Assistant / Cashier – Empangeni (Prince Buthelezi Mall)
Listing Reference: click_023522
Application Closing Date: 11 February 2026
Location: Empangeni, KwaZulu-Natal
Store: Prince Buthelezi Mall
Industry: FMCG & Supply Management
Job Category: Retail Operations
Contract Type: Permanent
Employment Equity Position: Yes
Company: Clicks Group
About Clicks Group
Clicks Group is one of South Africa’s leading health, beauty, and lifestyle retail groups, known for its strong customer focus, trusted brands, and commitment to service excellence. The organisation operates a nationwide retail footprint and is recognised for providing accessible, affordable products while consistently delivering a positive and engaging customer experience.
Clicks Group is committed to employment equity and transformation, and strives to create inclusive workplaces that reflect the diversity of the communities it serves.
Position Overview
Clicks Group is currently recruiting for a Shop Assistant / Cashier to be based at its Prince Buthelezi Mall store in Empangeni. This permanent role is ideal for individuals who are passionate about customer service, retail operations, and delivering a consistently high standard of in-store experience.
The successful candidate will play a key role at the point of sale (POS), ensuring efficient transactions, accurate cash handling, effective merchandising, and friendly customer engagement. This position contributes directly to Clicks’ vision of being the customer’s first choice health and beauty retailer.
Purpose of the Role
The primary purpose of the Shop Assistant / Cashier role is to deliver service excellence through efficient customer service, accurate point of sale operations, and effective merchandising. The role focuses on ensuring that customers receive a positive, professional, and welcoming experience that supports customer loyalty and sales growth.
Key Responsibilities
The successful candidate will be responsible for the following duties:
- Efficiently executing all point of sale (POS) operational activities in a timely and accurate manner
- Accurately scanning merchandise and processing customer payments
- Managing and applying Clicks ClubCard rewards correctly during transactions
- Ensuring the safe handling of cash and compliance with cash control procedures at all times
- Actively promoting the Clicks ClubCard, enrolling new members, and achieving participation targets
- Informing customers of current promotions, specials, and in-store offers to drive sales and value
- Delivering superior customer service by acting as a brand ambassador for Clicks
- Maintaining a friendly, professional, and helpful attitude toward all customers
- Executing merchandising activities in line with store layout and visual merchandising standards
- Performing general housekeeping duties to ensure a clean, organised, and appealing store environment
- Supporting the company’s values and contributing to Clicks’ goal of being the preferred health and beauty retailer
- Maintaining up-to-date knowledge of products, ranges, promotions, and events
- Providing accurate information and assistance to customers at all times
Knowledge Requirements
Candidates should demonstrate knowledge or understanding of the following:
- Basic mathematical calculations
- Retail or FMCG environments, including merchandising and promotional principles
- Stock management and control procedures
- Customer service excellence and retail best practices
Skills Requirements
The ideal candidate should possess the following skills:
- Strong planning and organising abilities
- Effective problem-solving skills
- High level of customer orientation
- Clear and confident communication skills
- Basic computer literacy
- Good numeracy skills and attention to detail
Competencies
Essential Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering results and meeting customer expectations
Desirable Competencies:
- Working effectively with people
- Persuading and influencing customers positively
- Planning and organising tasks efficiently
- Coping with pressure and managing setbacks
Minimum Requirements
Education:
- Essential: Grade 12 (Matric)
- Desirable: Mathematics 50% and English 50% at Grade 12 level
Experience:
- Desirable: Previous experience in a customer-facing role within a retail or FMCG store operations environment
Applicants who meet the minimum requirements and demonstrate a strong customer service mindset are encouraged to apply.
Employment Equity
This position is an Employment Equity (EE) role. Clicks Group is committed to transformation and diversity and encourages applications from candidates who meet EE criteria, in line with the company’s employment equity plan.
Why Join Clicks?
This role offers:
- A permanent employment opportunity within a leading retail organisation
- Exposure to structured retail operations and customer service excellence
- Opportunities for skills development and career growth
- A supportive and professional working environment
Application Information
Interested candidates are encouraged to apply before the closing date of 11 February 2026.
Only shortlisted candidates may be contacted. If you do not receive feedback after the closing date, please consider your application unsuccessful.