Sales Associate (120-Hour) – Totalsports |
Location: South Africa
Job Schedule: Full-Time (120 Hours)
Job Identification: 11109
Posting Date: 06 January 2026
Closing Date: 11 January 2026
Job Overview
Totalsports, part of the TFG (The Foschini Group) retail portfolio, is currently recruiting a motivated and customer-focused Sales Associate (120-hour) to join its team at the Mtubatuba store in KwaZulu-Natal. This role is ideal for individuals who are passionate about sports, fitness, and customer service, and who thrive in a fast-paced retail environment.
As a Sales Associate, you will serve as a brand ambassador for Totalsports, delivering excellent customer experiences while contributing to store sales targets. The role requires strong interpersonal skills, a results-driven mindset, and the ability to engage customers by offering relevant solutions that meet their needs.
Purpose of the Role
The primary purpose of the Sales Associate position is to create a positive and engaging in-store experience for customers. This includes understanding customer needs, providing product advice, and supporting the overall performance of the store. The successful candidate will actively participate in driving sales, maintaining store standards, and building long-term customer relationships.
Key Responsibilities
The Sales Associate will be responsible for a variety of duties that support both customer satisfaction and store performance, including:
- Acting as an ambassador for the Totalsports brand by delivering a professional and welcoming customer experience
- Engaging with customers to understand their needs and recommending suitable products and solutions
- Consistently working towards achieving and exceeding individual and store sales targets
- Monitoring personal sales performance and taking proactive steps to improve results
- Selling a diverse range of sportswear, footwear, and accessories while staying informed about current trends and product updates
- Identifying opportunities to generate additional sales through effective product knowledge and customer engagement
- Assisting with stock replenishment to ensure the store is well-prepared and visually appealing at all times
- Maintaining high standards of cleanliness, merchandising, and store presentation
- Supporting team members and contributing to a positive and collaborative work environment
- Adhering to company policies, procedures, and operational standards
Minimum Qualifications and Experience
- Grade 12 (Matric) qualification is required
- Previous retail or sales experience will be advantageous, but is not essential
- An interest in sports, fitness, or an active lifestyle is beneficial
Required Skills and Competencies
Candidates applying for this role should demonstrate the following skills and capabilities:
- A genuine passion for working with people and delivering quality customer service
- A target-driven mindset with a strong focus on achieving results
- Good verbal and written communication skills
- The ability to multitask effectively in a fast-paced retail environment
- Capability to work independently while also contributing to team objectives
- Initiative and willingness to take ownership of tasks and responsibilities
- High attention to detail, particularly in merchandising and stock handling
- Strong customer service delivery skills with the ability to build customer loyalty
- Confidence in navigating customer challenges and resolving queries professionally
- Basic negotiation and selling skills
Key Behaviours and Attributes
Totalsports is looking for individuals who demonstrate the following behaviours:
- Adhering to Standards: Ensures quality, accuracy, and compliance in all aspects of work
- Continual Improvement: Actively seeks opportunities to improve performance and processes
- Decision Making: Analyses situations effectively to make timely and appropriate decisions
- Drive and Perseverance: Demonstrates resilience and commitment to achieving goals
- Meeting Customer Expectations: Consistently delivers service that meets or exceeds customer expectations
- Planning and Organising: Uses a structured approach to manage tasks efficiently
- Relating and Networking: Builds positive relationships with customers and colleagues
Employment Equity
Preference may be given, but is not limited to, candidates from designated groups in accordance with the Employment Equity Act.
About Totalsports and TFG
Totalsports is a leading sportswear retailer and a proud member of TFG, an internationally diversified retail group with a portfolio of 34 specialty lifestyle and apparel brands. TFG’s success is driven by its people, who are considered the organisation’s greatest asset.
TFG is a purpose-led business that aims to create remarkable omnichannel experiences for customers. Employees are supported in their growth and development, with opportunities to explore different career paths across multiple brands within the group.
At Totalsports, the team culture is built around performance, authenticity, motivation, and innovation. The brand is committed to making sport and fitness accessible to everyone and inspiring individuals to unlock their potential.
How to Apply
Interested candidates should submit their applications before 11 January 2026. Ensure that all required information is completed accurately. Only shortlisted candidates will be contacted.
If you are passionate about sports, enjoy working with people, and are looking for an opportunity to grow within a respected retail brand, this Sales Associate role at Totalsports may be the right opportunity for you.