Call Centre Agent (New Accounts) – Mr Price Money
Location: Durban, KwaZulu-Natal, South Africa (On-site)
Company: Mr Price Money – part of the Mr Price Group
Industry: Retail & Financial Services
Employment Type: Permanent
Reference: MRP-MONEY-CCA2025
About Mr Price Money
Mr Price Money is a financial services division within the renowned Mr Price Group, one of South Africa’s most trusted retail and lifestyle brands. The division provides store credit and financial solutions to customers across the country, enabling them to access Mr Price’s products conveniently and responsibly.
At Mr Price, we believe in partnership, growth, and empowerment. Our teams thrive in a dynamic, people-focused environment where customer satisfaction and innovation go hand in hand. We are currently seeking motivated and detail-oriented Call Centre Agents (New Accounts) to join our team in Durban, KwaZulu-Natal.
If you are passionate about customer service, have excellent communication skills, and enjoy working in a high-energy environment, this is the perfect opportunity to grow your career within one of South Africa’s leading retail groups.
Job Purpose
As a Call Centre Agent (New Accounts), you will play a key role in ensuring that all customer inquiries, store card applications, and account verification processes are handled efficiently and professionally. You will be responsible for providing exceptional service to both internal and external customers, maintaining accuracy in customer data, and contributing to the success of Mr Price Money’s growing credit base.
Key Responsibilities
- Customer Service Excellence
- Respond promptly to customer queries and correspondence to ensure excellent service delivery.
- Resolve issues efficiently to prevent backlogs and customer dissatisfaction.
- Maintain a professional and courteous telephone manner at all times.
- Account Verification and Processing
- Telephonically verify customers’ employment and personal details based on information provided in store card applications.
- Accurately capture and update customer details on the relevant debtor systems to ensure a current and reliable customer database.
- Process store card and credit applications across all Mr Price Group divisions to expand the customer and credit base.
- Review and assess supporting documentation such as payslips, ID copies, and proof of address to validate account applications.
- Communicate with customers to obtain missing information or documentation, ensuring smooth completion of their applications.
- Compliance and Data Integrity
- Ensure that all processes comply with company policies, legal frameworks, and industry regulations such as the Consumer Protection Act, National Credit Act, Protection of Personal Information Act (POPIA), and ICASA guidelines.
- Handle all customer data with strict confidentiality and care.
- Uphold Mr Price’s reputation for ethical business conduct and integrity.
What’s in it for You
Working at Mr Price Money means joining a team that values effort, growth, and reward. As a valued associate, you’ll enjoy:
- Attractive performance incentives that reward your dedication and results.
- Learning and development opportunities, including structured training and continuous professional growth through the Mr Price Group Academy.
- Career advancement prospects across multiple Mr Price Group divisions — including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
- Exclusive staff discounts on merchandise at all Mr Price Group stores.
- Employee share ownership opportunities after one year of permanent service, allowing you to become a part-owner of the company’s long-term success.
- A supportive work environment built on teamwork, empowerment, and mutual respect.
Minimum Requirements
- Education: Grade 12 (Matric) is required.
- Technical Knowledge:
- Understanding of customer verification processes and data management systems.
- Familiarity with legislation such as the Consumer Protection Act, National Credit Act, and POPIA.
- Skills and Competencies:
- Excellent communication skills — both verbal and written.
- Strong analytical and evaluation abilities to assess customer information accurately.
- High attention to detail to ensure accuracy in all customer data and account creation processes.
- Effective problem-solving skills with the ability to identify issues quickly and implement practical solutions.
- A proactive, open-minded attitude with a willingness to learn and adapt.
- Team-oriented mindset with a customer-first approach.
Attributes and Values
- Professionalism, empathy, and patience when dealing with customers.
- A passion for helping others and resolving customer issues efficiently.
- Self-motivation and resilience in a fast-paced call centre environment.
- Commitment to delivering outstanding service that reflects the Mr Price brand values of partnership, passion, and value.
Location and Work Environment
This position is based on-site in Durban, KwaZulu-Natal, within a modern, team-driven call centre environment. Agents will work under the supervision of experienced team leaders who provide coaching and support to help you excel in your role.
Application Process
Interested candidates who meet the above criteria are encouraged to apply through the Mr Price Group Careers Portal.
To apply:
- Visit https://www.mrpricegroup.com/careers
- Complete the online application form and upload your updated CV.
- Ensure that your contact details and employment history are accurate.
Only shortlisted candidates will be contacted for interviews.
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Why Join Mr Price Money
Mr Price Money offers more than just a job — it’s an opportunity to grow, learn, and be part of a proudly South African success story. Whether you’re assisting customers with their first credit account or helping improve data accuracy, your contribution will directly impact the customer experience and company growth.
If you are motivated, customer-focused, and eager to build a career with a company that values hard work and rewards achievement, apply today and take the next step with Mr Price Money.
