Job Title: Waitron
Company: ANEW Hotel Ocean Reef
Location: Zinkwazi, KwaZulu-Natal
Response Time: Within 3 days
Position Overview:
The Waitron role is focused on delivering exceptional guest experiences through friendly, efficient, and professional service. The successful candidate will be energetic, service-driven, and passionate about hospitality. This position plays a key role in ensuring guests enjoy a memorable dining experience from arrival to departure.
Role Purpose:
- Provide outstanding dining service to guests through attentiveness and professionalism.
- Deliver a warm and welcoming atmosphere that enhances guest satisfaction.
- Use product knowledge and service skills to create a memorable hospitality experience.
Key Responsibilities:
- Guest Service:
- Welcome and seat guests promptly with a friendly attitude.
- Demonstrate strong knowledge of the menu and make suitable recommendations.
- Handle special requests and dietary needs professionally.
- Ensure timely and accurate service delivery.
- Recommend additional or complementary items to enhance the guest experience.
- Maintain awareness of allergens and dietary restrictions.
- Continuously monitor guest satisfaction and respond to feedback.
Operational Excellence:
- Accurately use the Simphony system for order processing.
- Communicate effectively with kitchen and bar staff.
- Ensure food quality and presentation meet standards before serving.
- Keep workstations clean, organized, and fully prepared.
- Follow proper service procedures and sequences.
- Process customer payments correctly and efficiently.
- Maintain proper table settings at all times.
Financial Responsibilities:
- Ensure accurate billing and order recording.
- Handle payments securely and responsibly.
- Capture correct guest counts (covers) using the system.
- Assist with stock control and inventory counts.
- Follow stock ordering and requisition procedures.
- Monitor stock levels and report shortages or discrepancies.
Food & Beverage Knowledge:
- Maintain a strong understanding of the menu and daily specials.
- Be knowledgeable about food preparation methods.
- Understand wine pairings and beverage options.
- Stay informed about unavailable items.
- Be aware of dietary requirements, allergies, and restrictions.
Required Skills:
- Excellent customer service and interpersonal skills.
- Strong communication and teamwork abilities.
- Professional appearance and positive attitude.
- Basic mathematical skills for billing and payments.
- Knowledge of food, beverages, and service etiquette.
- Ability to resolve conflicts calmly and professionally.
- Strong multitasking and time-management skills.
- Understanding of health and safety standards.
Performance Metrics:
- Guest satisfaction and service quality.
- Ability to increase sales through upselling.
- Accuracy of orders and billing.
- Efficiency and speed of service.
- Cleanliness and organization of service area.
Summary:
This Waitron position offers an exciting opportunity to work in a dynamic hospitality environment where guest satisfaction is a top priority. It is ideal for individuals who enjoy working with people, thrive in fast-paced settings, and are committed to delivering high-quality service. Candidates with a passion for hospitality and strong service skills are encouraged to apply.