Shop Assistant / Cashier – The Odyssey Ballito
Listing Reference: click_023667
Location: Ballito, KwaZulu-Natal
Industry: FMCG & Supply Management
Job Category: Retail Operations
Contract Type: Permanent
EE Position: Yes
Application Deadline: 17 February 2026
Company: Clicks Group
About Clicks Group
Clicks Group is South Africa’s leading health and beauty retailer, committed to delivering value, quality, and exceptional customer service. With a strong national footprint and a reputation built on trust, Clicks continues to be the first choice for customers seeking health, wellness, beauty, and lifestyle products. The company’s mission is simple: to help customers “feel good and pay less.”
Joining Clicks means becoming part of a dynamic retail environment that values teamwork, accountability, and customer satisfaction. Employees are empowered to grow within the organization while contributing to a positive and engaging shopping experience for every customer.
Position Overview
Clicks is seeking a motivated and customer-oriented Shop Assistant / Cashier to join the team at The Odyssey Ballito store. This permanent position plays a key role in ensuring operational excellence at the point of sale (POS) and throughout the store. The successful candidate will be responsible for delivering outstanding customer service, maintaining accurate cash handling procedures, supporting merchandising standards, and actively promoting the Clicks ClubCard program.
This role is ideal for individuals who enjoy working with people, thrive in a fast-paced retail environment, and are passionate about customer service.
Key Responsibilities
Point of Sale Operations
- Accurately scan merchandise and process transactions efficiently.
- Handle various payment methods, including cash, debit/credit cards, and vouchers.
- Ensure correct processing of Clicks ClubCard rewards and benefits.
- Maintain accuracy and attention to detail at all times.
- Balance cash drawer and follow all cash-handling procedures to ensure safety and compliance.
Customer Service Excellence
- Deliver a friendly, professional, and helpful shopping experience.
- Act as a brand ambassador for Clicks by maintaining a positive attitude.
- Assist customers with product queries, promotions, and store information.
- Resolve customer concerns efficiently and escalate issues when necessary.
- Proactively inform customers about ongoing promotions and special offers.
ClubCard Promotion
- Encourage customers to join the Clicks ClubCard loyalty program.
- Explain the benefits of membership clearly and confidently.
- Achieve store participation targets through proactive engagement.
Merchandising & Housekeeping
- Maintain high visual merchandising standards according to company guidelines.
- Ensure shelves are fully stocked and neatly presented.
- Monitor stock levels and report discrepancies.
- Maintain cleanliness and organization in assigned areas of the store.
Operational Support
- Follow store procedures and policies consistently.
- Support team members to ensure smooth daily operations.
- Stay informed about product ranges, promotions, and company updates.
- Contribute positively to team morale and store performance.
Knowledge Requirements
- Basic mathematical skills for accurate cash handling and transactions.
- Understanding of retail or FMCG environments (advantageous).
- Knowledge of merchandising principles and promotional displays.
- Awareness of stock management procedures.
- Strong understanding of customer service excellence principles.
Skills Required
- Excellent communication and interpersonal skills.
- Strong customer orientation and service mindset.
- Good planning and organizational skills.
- Problem-solving ability.
- Computer literacy and familiarity with POS systems.
- Strong numeracy skills.
- Ability to work efficiently under pressure.
Competencies
Essential Competencies:
- Relating and networking effectively with customers and colleagues.
- Following instructions and adhering to procedures.
- Delivering results and meeting customer expectations.
Desirable Competencies:
- Working collaboratively with others.
- Persuading and influencing customers positively.
- Planning and organizing daily tasks efficiently.
- Coping with pressures and setbacks in a busy retail environment.
Minimum Requirements
Education:
- Grade 12 (Matric) – Essential
- Mathematics (50%) and English (50%) at Grade 12 level – Desirable
Experience:
- Previous experience in a customer-facing retail or FMCG environment – Desirable
Candidates without retail experience but with strong customer service skills are encouraged to apply.
Why Join Clicks?
- Opportunity to work for one of South Africa’s most trusted retail brands.
- Permanent employment with growth potential.
- Supportive team environment.
- Exposure to retail operations and customer engagement strategies.
- Opportunity to develop skills in sales, merchandising, and customer service.
How to Apply
Interested candidates should apply online using the listing reference click_023667 before the closing date of 17 February 2026. Ensure your CV is updated and highlights relevant skills, experience, and educational qualifications.
Late applications may not be considered. Only shortlisted candidates will be contacted.
Clicks Group is committed to employment equity and encourages applications from designated groups in line with the company’s EE plan.
Start your retail career journey today and become part of a team that is passionate about helping customers look good, feel good, and pay less.