Learning and Development Administrator – Centurion, Gauteng
Company: ANEW Hotels & Resorts
Location: Centurion, Gauteng
Employment Type: Permanent
Industry: Hospitality
Functional Area: Learning & Development / Human Resources
Experience Level: Junior to Intermediate
About ANEW Hotels & Resorts
ANEW Hotels & Resorts is a proudly South African hospitality group offering high-quality accommodation, conferencing, and leisure experiences across the country. Known for service excellence, innovation, and people-focused values, ANEW continues to invest in systems and talent that support sustainable growth and exceptional guest experiences.
Learning and development play a critical role in maintaining consistent service standards across ANEW’s properties. By leveraging modern digital learning tools and structured training programmes, ANEW supports employee development, statutory compliance, and leadership capability throughout the organisation.
Role Overview
ANEW Hotels & Resorts is seeking a Learning and Development Administrator to be based at its Gauteng (Centurion) office. This role is central to the effective operation and continuous improvement of the company’s Learning Management System (LMS), Coursebox, which serves as the primary platform for training delivery, learning records, and compliance reporting.
The position combines technical LMS administration, data and reporting management, training coordination, and stakeholder support. The successful candidate will ensure that learning processes are efficient, scalable, and aligned with organisational and legislative requirements.
Key Responsibilities
1. Learning Management System (LMS) Ownership and Optimisation
The primary focus of this role is the day-to-day ownership and administration of the LMS.
Key duties include:
- Managing user accounts, roles, permissions, learning paths, and certifications
- Uploading, testing, publishing, and maintaining digital learning content
- Configuring courses, assessments, evaluations, sessions, due dates, and automated notifications
- Maintaining accurate and up-to-date learner, group, and course records
- Conducting regular data audits to resolve duplication, access issues, and inconsistencies
The administrator will also ensure that content meets quality standards, is accessible, follows branding guidelines, and aligns with naming conventions.
2. Reporting, Dashboards, and Data Integrity
- Build and maintain LMS dashboards and reports covering completion rates, learning hours, overdue compliance, and adoption
- Prepare and distribute monthly and quarterly learning reports for management
- Ensure reliable, audit-ready learning data to support decision-making and compliance
- Retain evidence and audit trails in line with policy and legislative requirements
3. LMS Support and Enablement
- Act as the first point of contact for LMS-related queries from learners, managers, facilitators, and training providers
- Troubleshoot basic system issues and escalate technical problems where necessary
- Create user guides, FAQs, and short “how-to” resources to improve adoption
- Support managers and content owners with publishing and managing learning content
4. Training Administration and Coordination
- Coordinate training logistics, including venues, equipment, refreshments, and participant communication
- Maintain the annual training calendar in the LMS and shared platforms
- Schedule internal and external training sessions, inductions, workshops, and learnerships
- Enrol learners via the LMS and ensure attendance registers are prepared, collected, and filed
5. Learning Records and Evidence Management
- Capture and maintain all training records centrally within the LMS
- Track mandatory and compliance training such as Health & Safety certifications
- Monitor certification expiries and renewal requirements
- Ensure assessments, evaluations, sign-off documents, and SETA evidence are securely stored and easily retrievable
6. Communication and Stakeholder Engagement
- Serve as the primary contact for learning and training-related queries
- Issue training invitations, reminders, joining instructions, and follow-up communications via the LMS
- Liaise with managers regarding nominations, confirmations, and outstanding completions
- Provide team-level and department-level training completion reports
7. Induction and Onboarding Support
- Coordinate property and departmental inductions for new employees
- Publish and track mandatory onboarding modules in the LMS
- Prepare digital induction packs and orientation schedules
- Monitor completion status and escalate overdue items where necessary
8. Compliance, SETA, and Audit Support
- Compile LMS-based evidence packs for SETA submissions, learnerships, and internal audits
- Support the preparation of Workplace Skills Plans (WSP) and Annual Training Reports (ATR)
- Ensure confidentiality and compliance with organisational policies and relevant legislation
9. General Learning and Development Administration
- Provide day-to-day administrative support to the Learning & Development Manager and HR team
- Maintain well-organised digital and physical records where required outside the LMS
- Support continuous improvement initiatives within the L&D function
Minimum Requirements
- Grade 12 / Matric
- 1 to 3 years’ experience in HR or Learning & Development administration
- Hands-on experience administering a Learning Management System (Coursebox preferred)
- Strong proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
- Comfort working with data exports, imports, and basic system troubleshooting
Advantageous Qualifications and Experience
- Tertiary qualification or certificate in Human Resources, Training & Development, or Business Administration
- Exposure to instructional design, e-learning authoring tools, or digital content creation
- Experience within hospitality or a service-driven environment
Key Skills and Competencies
- Strong organisational and administrative ability with exceptional attention to detail
- Data-driven mindset with confidence in reports and dashboards
- Excellent written and verbal communication skills
- Customer-service orientation with professional stakeholder engagement
- Problem-solving ability and adaptability in a fast-paced environment
- Ability to handle confidential information with discretion
Behavioural Attributes
- Proactive, positive, and solutions-focused approach
- Collaborative and approachable team player
- Calm under pressure with strong prioritisation skills
- Alignment with ANEW’s values of hospitality, service excellence, and continuous improvement
Tools and Systems
- Coursebox Learning Management System
- Microsoft Office Suite
- Exposure to e-learning, digital media, or AI-based learning tools is beneficial
Why Join ANEW Hotels & Resorts?
- Opportunity to work with a growing hospitality brand
- Exposure to modern learning technologies and systems
- Supportive, professional HR and L&D environment
- Opportunity to contribute to skills development and compliance across multiple properties
Application Information
Candidates who meet the minimum requirements and are passionate about learning systems, data accuracy, and people development are encouraged to apply.
Only shortlisted candidates will be contacted. If you do not receive feedback within a reasonable period, please consider your application unsuccessful.
ANEW Hotels & Resorts is committed to fair employment practices and fostering an inclusive workplace.