Client Services Agent Vacancy at MiWay (Sanlam Group)
MiWay, a division of the Sanlam Group, is currently recruiting for a Client Services Agent based in Midrand, Gauteng. This opportunity was posted on 06 January 2026 and offers candidates the chance to join a leading direct financial services company that places a strong emphasis on service excellence, innovation, and customer satisfaction. The closing date for applications is 13 January 2026.
MiWay operates as a direct financial services business, providing clients with convenient, online-managed solutions that give them peace of mind and flexibility. The company’s vision is to become a world-class provider of direct financial services by offering a comprehensive range of products under one convenient platform. Central to MiWay’s success are its core values: Energy, Freedom, Accountability, and Attitude.
About the Role
The Client Services Agent role is focused on delivering high-quality customer service through inbound and outbound telephonic communication with MiWay’s client base. The successful candidate will be responsible for addressing customer queries, providing accurate product information, and ensuring that service standards consistently exceed customer expectations.
This position is well suited to individuals who enjoy working with people, solving problems, and operating in a fast-paced call centre environment. Client Services Agents play a vital role in building and maintaining strong relationships between MiWay and its customers.
Key Responsibilities
The duties of the Client Services Agent include, but are not limited to, the following:
- Handling inbound and outbound calls professionally and efficiently
- Providing accurate and relevant product information to clients
- Responding to customer queries in line with company standards and protocols
- Using internal IT systems accurately to log and manage customer interactions
- Resolving customer issues effectively and independently where possible
- Referring calls to relevant departments when necessary
- Establishing and maintaining constructive relationships with clients
- Ensuring compliance with quality, regulatory, and accreditation requirements
The role requires a customer-focused mindset, strong attention to detail, and the ability to work under pressure while maintaining service excellence.
Minimum Qualifications and Experience
To be considered for the Client Services Agent position, applicants must meet the following minimum requirements:
- Grade 12 / Standard 10 / NQF Level 4 qualification
In terms of experience, candidates should have:
- At least 12 months of call centre and administrative experience
- A minimum of 12 months’ experience in the Short-Term Insurance (STI) environment, specifically within client services
- RE5 certification, which will be considered an added advantage
These requirements ensure that candidates are equipped with the foundational knowledge and experience needed to succeed in a regulated financial services environment.
Skills and Attributes for Success
MiWay is looking for individuals who demonstrate the following skills and attributes:
- Strong customer service orientation
- Excellent verbal and written communication skills
- Active listening and problem-solving abilities
- Good administrative and organizational skills
- Analytical thinking and attention to detail
- Ability to work flexible hours when required
- Self-discipline, motivation, and reliability
- Capacity to multitask and cope with pressure
- Results-driven mindset with a focus on targets
- Professionalism, teamwork, and flexibility
- Consistent and excellent attendance record
Computer literacy is essential, as the role involves regular use of digital systems and platforms.
Competencies and Knowledge Areas
The Client Services Agent role requires competency in the following areas:
- Customer service delivery
- Team support and collaboration
- Administration and record management
- Quality assurance, compliance, and accreditation
Personal competencies such as effective communication, sound decision-making, action orientation, and the ability to optimize work processes are also critical for success in this role.
Career Growth at Sanlam Group
MiWay forms part of the broader Sanlam Group, which includes business clusters such as Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, and the Group Office. This structure provides employees with access to diverse career development and growth opportunities across the organization.
Sanlam is committed to helping employees realize their potential through skills development, career progression, and exposure to a wide range of professional experiences.
Commitment to Transformation and Diversity
MiWay is committed to transformation, diversity, and employment equity. The company strives to create an inclusive and dynamic working environment that reflects the demographics of South African society and provides equal opportunities for all employees.
Application Process
The shortlisting process will commence after the application deadline of 13 January 2026. The duration of the recruitment process will depend on the stages completed and management availability.