Contact Centre Learner – Momentum Health (Gauteng)
Reference Number: MMH250228-11
Closing Date: 12 January 2026
Position Type: Temporary Learnership
Role Family: Operations
Business Cluster: Momentum Health
Location: Centurion, Gauteng, South Africa
Remote Work: Not available
Introduction
Momentum Group is a leading financial services and insurance group in South Africa, operating through well-known client-facing brands such as Momentum, Multiply, Guardrisk, and Eris Property Group. The group supports individuals, families, businesses, and organisations by helping them save, protect what matters most, and invest for the future. Momentum Health, a key part of the group, focuses on medical scheme administration and health-related services.
Momentum Group is committed to developing future talent and creating meaningful learning opportunities for young South Africans. As part of this commitment, an exciting Contact Centre Learner opportunity is available within Momentum Health for qualifying candidates based in Gauteng.
Applicants are encouraged to verify the legitimacy of this job advert by visiting the official Momentum Group careers page.
Role Purpose
This learnership is designed for unemployed youth living in Gauteng who are eager to develop skills, gain workplace experience, and build a foundation for a career in the medical aid administration and insurance industry. The programme combines structured theoretical learning with practical, on-the-job experience in a professional contact centre environment.
The learnership will run for 12 months, from 01 February 2026 to 31 January 2027, and leads to an Occupational Certificate: Health Care Benefits Advisor (NQF Level 5, SAQA ID 105030). While successful completion does not guarantee permanent employment, it provides valuable industry exposure and improves future employability.
Learnership Overview
A learnership is a work-based learning programme that allows participants to gain practical experience while completing an accredited qualification. Learners will attend classroom-based training, participate in workplace activities, and complete assessments required by the relevant Sector Education and Training Authority (SETA).
During the programme, learners will be exposed to contact centre operations, client service principles, health care benefits administration, and organisational processes within Momentum Health.
Key Duties and Responsibilities
Learners appointed to this role will be required to:
- Attend all classroom training sessions and practical workplace activities as outlined in the learnership programme
- Participate in on-the-job training and perform assigned tasks in line with Momentum Metropolitan requirements
- Acquire knowledge of company products, systems, policies, and procedures
- Compile and maintain a Portfolio of Evidence for submission to the SETA
- Complete logbooks documenting work-based learning activities
- Complete all formative and summative assessments and achieve the required competency levels
- Demonstrate the ability to use company systems and understand operational processes
- Conduct themselves professionally as representatives of Momentum Metropolitan and uphold company values
- Prepare for and successfully pass the EISA examination
Minimum Requirements
Applicants must meet the following criteria:
- Completed Grade 12 (Matric) qualification
- Mathematics passed with at least 40% or Mathematical Literacy passed with at least 60%
- English and one other South African language passed with a minimum of 50%
- South African citizen between the ages of 18 and 30
- Unemployed and able to commit to the full 12-month programme
- Not currently studying at a tertiary institution (full-time or part-time)
- Must not have completed the same learnership previously
- Able to commute independently to the workplace in Centurion
- Computer literacy is an advantage
Applicants must upload certified copies of their Matric certificate and South African ID. Certification must not be older than three months. People with disabilities are encouraged to apply.
Competencies and Personal Attributes
The ideal candidate should demonstrate:
- Commitment to building a career in the medical scheme and health insurance industry
- Strong attention to detail and accuracy
- Ability to work under pressure while remaining client-focused
- Good communication skills and the ability to access and use information effectively
- Problem-solving ability and adaptability
- Collaboration, inclusiveness, and teamwork
- Self-management, accountability, and a results-driven approach
Application Process
Interested candidates should submit their applications before 12 January 2026, quoting Reference Number MMH250228-11. Only applicants who meet the minimum requirements and are shortlisted will be contacted.
Important Notice
This job advertisement is intended to provide accurate and transparent information about the learnership opportunity. Appointment is subject to verification of qualifications, eligibility criteria, and successful completion of all required assessments and screening processes.