Closing Date
2025/11/28
Reference Number
ETH251104-12
Job Number 37000844
Job Title Clerk (Customer Care)
Job Type Permanent
Job Grade T05
Division Null
Department Transport Communications And Marketing
Branch Transport Promotions And Media
Vacancy Group eThekwini Transport Authority
Reporting To Marketing Officer
Location – Town / City Durban
Location – Province KwaZulu-Natal
Location – Country South Africa
Job Purpose
Provide a customer support service in respect of public transport services and the use of the EMV card for fare payment.
Key Responsibility Areas
Attends to public queries regarding public transport services and the EMV card.
Provide education to public on the use of the EMV card at the various eThekwini Transport
Authority Customer Care Centres.
Handles applications process for concession travel cards to pensioners, disabled and
scholars.
Undertakes the process for the replacement of damaged or defective EMV cards and the
transfer of remaining value on damaged and defective cards to the new cards.
Maintains a filing system.
Keeps a record of queries/requests for assistance received and report on the status thereof.
Refers queries/requests for assistance to relevant persons if unable to assist.
Competencies
Attention to detail.
Influencing.
Ethics and professionalism.
Problem solving.
Organisational awareness.
Business processes.
Use of technology.
Interpersonal relationships.
Communication.
Client orientation and customer focus.
Resilience.
Learning orientation.
Essential Requirements
Grade 12 (NQF Level 4) or equivalent.
3 Months relevant experience.
Computer Literacy.
Preferred Requirements
6 Months relevant experience.
Housing Subsidy Yes
Leave Yes
Medical Aid Yes
Pension Fund Yes
Remuneration R162 855.60/R211 405.80 Per Annum
13th Cheque Yes
Contact Name HREngrecruit/HCsystems
Contact Telephone 0313117462/0313226050