Job Opportunity: Receptionist
Reference Number: ETH251009-3
Job Number: 33007072
Job Grade: T05
Location: eThekwini, KwaZulu-Natal, South Africa
Division: Administration
Department: Technical Support
Branch: SHERQ and Training
Vacancy Group: Technical Services
Reporting To: Administration Officer
Job Type: Permanent
Closing Date: 31 October 2025
Overview:
The eThekwini Municipality is seeking a capable and well-presented individual to join the Technical Support Department as a Receptionist. This front-facing role is ideal for someone who is professional, organised, and passionate about excellent customer service. If you are looking to kickstart your career in the public sector and are confident with administrative processes, this opportunity may be the perfect fit.
Job Purpose:
To provide reception and word processing functions within the SHERQ and Training Branch. The successful candidate will be responsible for managing incoming calls, assisting visitors, and handling administrative communication while ensuring smooth day-to-day office operations.
Key Responsibilities:
The successful applicant will be required to:
- Perform reception duties, including:
- Operating the switchboard
- Screening and directing calls
- Handling visitor enquiries
- Taking and relaying messages
- Directing visitors to relevant staff members
- Use a personal computer to perform typing and word processing tasks
- Manage and distribute incoming and outgoing mail, faxes, and correspondence to the appropriate section or director
- Keep accurate records of:
- Private telephone calls
- Fax usage
- Photocopying and other administrative resources
- Maintain a visitors’ register for security and control purposes
Key Competencies:
Applicants should demonstrate proficiency in the following competency areas:
- Written Communication: Ability to prepare clear and grammatically correct written correspondence
- Oral Communication: Good verbal communication and telephone etiquette
- Organisational Awareness: Understanding of municipal services and processes
- Business Processes: Awareness of general office functions and service delivery
- Use of Technology: Proficiency in computers, office equipment, and word processing tools
- Data Processing & Analysis: Ability to manage and process simple data entries and records
- Client Orientation & Customer Focus: Strong focus on service excellence, especially in dealing with the public
- Learning Orientation: Willingness to learn and grow within the role and organisation
- International Relationships: (Note: May be context-specific; possibly not a requirement for this role, but listed in competencies)
Minimum Requirements:
To qualify for this role, applicants must have:
- Grade 12 (Matric) or equivalent qualification at NQF Level 4
- At least 3 months of relevant work experience in a reception or administrative environment
➕ Preferred Requirements:
While not essential, candidates with the following will be given preference:
- 6 months or more experience in a similar administrative or customer-facing role
Employment Package:
- Annual Salary: R162,855.60 – R211,405.80 per annum
- 13th Cheque: Yes
- Pension Fund: Yes
- Medical Aid: Yes
- Housing Subsidy: Yes
- Leave Benefits: Included
- Other Allowances: Not applicable
This position is aligned with the eThekwini Municipality’s commitment to equitable employment practices. Applicants from previously disadvantaged groups are encouraged to apply.
Contact Information:
For queries related to this post, please contact:
HR Counter
Tel: 031 311 3103
Application Deadline: 31 October 2025
Ensure your application is submitted before the closing date. Late applications may not be considered.
How to Apply:
Applications can be submitted through the eThekwini Municipality Careers Portal:
Be sure to include:
- A detailed CV
- Certified copies of your ID, qualifications, and work references
- Clearly reference the Job Title, Job Number, and Reference Number
Why Work for eThekwini Municipality?
As one of the most dynamic and progressive municipalities in South Africa, eThekwini offers employees the opportunity to contribute to service delivery, community development, and the growth of KwaZulu-Natal. In addition to a stable working environment and competitive benefits, you’ll join a team that values integrity, professionalism, and public service excellence.
If you have strong communication skills, a friendly and professional demeanor, and the ability to manage front-desk functions effectively, we encourage you to apply today and become a part of building a better eThekwini.