Position: Patient Services Clerk
Department: Patient Services
Location: Bram Fischer Hospital
Closing Date: 14 April 2026
Summary
The Patient Services Clerk is responsible for managing front desk and administrative duties within the hospital. The role focuses on providing professional reception services, supporting patient admissions, handling billing processes, and ensuring effective communication between patients, medical aids, and hospital departments. The successful candidate will be the first point of contact, ensuring a positive patient experience while maintaining accurate administrative and financial records.
Key Responsibilities
- Answer and direct incoming telephone calls professionally
- Schedule patient appointments and register patient information accurately
- Capture and process patient charges on the system
- Manage and monitor administrative work queues
- Post payments and ensure accurate financial records
- Perform daily batch balancing and reconcile cash transactions
- Obtain authorization numbers from medical aids
- Confirm co-payments and benefits with medical aid schemes
- Liaise with relevant hospital departments for private patient admissions
- Maintain accurate patient records and ensure confidentiality
Minimum Requirements
- Grade 12 or equivalent (NQF Level 4)
- Tertiary qualification (advantageous)
Work Experience
- Previous reception experience (essential)
- Experience in private healthcare or healthcare funding (advantageous)
- Experience working with SAP systems (advantageous)
- Knowledge of medical aid admitting protocols (advantageous)
Knowledge & Skills
- Computer literacy (Microsoft Office)
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple tasks
- Fluent in English
- Strong attention to detail and accuracy
- Ability to work under pressure in a fast-paced environment
- Willingness to work 12-hour shifts (day and night)
Key Competencies
- Professionalism and customer service orientation
- Time management and organisational skills
- Problem-solving and decision-making ability
- Accuracy in handling financial and administrative tasks
- Ability to maintain confidentiality and handle sensitive information