Company: Dunns
Location: Engcobo, Eastern Cape
Job Type: Permanent
Department: Operations – Stores
Reports To: Store Manager
Purpose of the Role
- Provide high-quality customer service to ensure a positive shopping experience
- Support the daily operations of the store to ensure efficiency and productivity
- Contribute to achieving sales targets through active customer engagement
- Maintain excellent merchandise presentation to attract and retain customers
- Build strong relationships with customers to encourage repeat business
- Assist in creating a welcoming and professional store environment
- Ensure all customer queries and concerns are handled promptly and professionally
Minimum Requirements
- Grade 12 (Matric) qualification is essential
- Previous retail or sales experience will be an added advantage
- Basic computer literacy for handling sales and administrative systems
- Willingness to learn and adapt in a retail environment
- Ability to work flexible hours, including weekends and holidays
Key Skills and Competencies
- Strong interpersonal and communication skills
- Customer-focused mindset with a friendly and approachable attitude
- Ability to work effectively as part of a team
- Good planning and time management skills
- Attention to detail in all tasks performed
- Ability to remain calm and productive under pressure
- High level of honesty, integrity, and responsibility
- Initiative to complete tasks without constant supervision
Key Responsibilities
- Achieve daily, weekly, and monthly sales targets set by management
- Assist customers in selecting products and provide accurate product information
- Promote store products and special offers to increase sales
- Ensure shelves and displays are always neat, clean, and well-stocked
- Maintain store cleanliness and ensure a safe shopping environment
- Provide excellent customer service at all times
Stock and Administration Duties
- Assist with receiving, unpacking, and organizing stock in the stockroom
- Monitor stock levels and ensure timely replenishment on the sales floor
- Handle mark-downs and ensure pricing is accurate
- Manage lay-by processes in line with company procedures
- Follow all administrative processes related to stock control
- Ensure accurate record-keeping and minimize stock losses
Store Operations and Compliance
- Protect all store assets including stock, cash, equipment, and property
- Follow company policies and procedures at all times
- Assist in implementing store layout and merchandising standards
- Support management in daily operational tasks
- Ensure compliance with health and safety standards
- Report any issues or irregularities to management immediately
Work Environment Expectations
- Work in a fast-paced retail environment with high customer interaction
- Stand for long periods and remain active throughout shifts
- Handle multiple tasks simultaneously while maintaining quality of work
- Maintain a professional appearance and attitude at all times
- Be flexible and adaptable to changing store needs and demand