🏪 Job Overview
- Position: Retail Store Assistant
- Company: Dis-Chem Pharmacies
- Location: Richards Bay
- Industry: FMCG / Retail
- Purpose: To support the overall management of the store by ensuring that daily operational and administrative tasks are completed efficiently and according to company policies and procedures.
✅ Minimum Requirements
- Grade 12 / Matric qualification is essential
- Basic computer literacy, including Microsoft Word, Excel, Outlook, and SAP
- Previous retail experience is required to understand store operations and customer service expectations
🧾 Key Responsibilities
👥 Customer Service
- Handle all customer compliments and complaints professionally and report them to management when necessary
- Assist customers with enquiries and ensure their needs are met promptly
- Direct customers to the correct departments for specialized assistance
- Build and maintain strong, professional relationships with customers
- Ensure all customer queries, especially stock-related, are resolved efficiently
- Maintain clear and effective communication with customers, especially when providing feedback
💰 Cash & Administration
- Manage point-of-sale cash functions, including floats, shortages, and overages
- Process refunds and returns accurately in line with company procedures
- Perform daily cash reconciliation to ensure financial accuracy
- Maintain proper control of petty cash, cash on hand, and related documentation
- Ensure all administrative duties are completed accurately and on time
- Maintain proper document control for all financial and operational records
📦 Stock & Deliveries
- Verify deliveries against invoices to ensure accuracy and completeness
- Handle returned goods and back shopping items correctly
- Assist in managing and controlling high-risk stock to prevent losses
- Support the Receiving Manager in logging distribution centre claims
- Ensure all stock-related processes follow company standards and procedures
🔄 Store Operations
- Assist in maintaining smooth and efficient store operations
- Ensure that customer service speed meets company benchmarks
- Support coordination and communication between different departments
- Help maintain store standards and ensure compliance with operational procedures
- Prepare daily run reconciliations to support financial accuracy
- Ensure sufficient change is available for cashiers to maintain service efficiency
🧠 Competencies
- Strong understanding of retail operations and administrative processes
- Excellent customer service and interpersonal skills
- Ability to work well within a team environment
- High level of honesty, integrity, and reliability
- Ability to perform well under pressure in a fast-paced retail environment
- Strong organisational skills and ability to meet deadlines
- Basic leadership and problem-solving abilities
⚠️ Special Conditions
- Must be a South African citizen
- Must have a clear criminal and credit record (MIE verification required)
- Must have a valid driver’s license and/or reliable transport
💰 Benefits
- Market-related salary package
- Access to medical aid
- Provident fund benefits
- Staff account for purchases
📌 Key Takeaway
- This role is a well-rounded retail position combining customer service, administrative duties, cash handling, and stock management
- It is ideal for candidates with retail experience who want to grow into higher roles such as store supervisor or manager
- The position requires reliability, attention to detail, and the ability to handle multiple responsibilities efficiently in a busy retail environment