Metropolitan Learnership

Introduction:

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

Role Purpose:

An exciting opportunity for unemployed youth interested in joining Metropolitan Life for a 12-month Learnership Programme starting October 2025! If you have a keen interest in sales and customer service and are looking to grow your career in the insurance industry, then this opportunity is for you.

This Learnership programme aims to give unemployed youth an opportunity to gain workplace experience within the insurance industry. Through this learnership, Learners will have the opportunity to obtain a Wealth Management NQF level 4 qualification and to work closely with and gain knowledge from experts in the insurance industry.

Requirements:

• Grade 12 or an equivalent NQF4 qualification
• Aged between 18 and 35
• South African citizen by birth
• Unemployed
• Belonging to a previously disadvantaged group
• People living with disabilities are encouraged to apply

Duties & Responsibilities:

• Complete all theoretical learning and assessments.
• Timeously complete all administrative and reporting duties related to the role.
• Collate, compile and distribute documents to the required standards within defined time frames.
• Attend to all queries in a professional manner in order to provide an excellent client experience and ensure client service level agreements are met and exceeded.
• Screen and route all queries received to appropriate stakeholders and assist in the resolution of client queries.
• Maintain the relevant office housekeeping standards.

1. Administrative Support

• Filing and updating client records
• Capturing data accurately on company systems
• Assisting with document preparation (e.g. policy applications, claims, etc.)
• Handling correspondence (emails, letters, internal communication)

2. Client Services

• Answering client queries (phone, email, or face-to-face)
• Providing information on products and services
• Resolving basic customer issues or escalating them to supervisors

3. Sales & Marketing Support

• Assisting sales consultants with client follow-ups
• Helping prepare presentations or proposals
• Shadowing senior staff on client visits
• Learning to upsell or cross-sell products

4. Learning and Development

• Attending all required training sessions and workshops
• Completing assignments, assessments, and exams as part of the learnership
• Participating in mentorship and coaching sessions
• Demonstrating growth in knowledge and practical skills over time

5. Compliance and Confidentiality

• Adhering to company policies and procedures
• Maintaining confidentiality of client information
• Learning about and following regulatory requirements (e.g. FSCA compliance, POPIA, etc.)

6. Team Collaboration

• Working effectively with team members and supervisors
• Contributing to team goals and tasks
• Attending team meetings and sharing ideas or feedback

Additional Notes:

• Learnerships are often 12 months long and may lead to an NQF Level qualification, e.g., NQF Level 4 in Long-Term Insurance.
• You may receive a monthly stipend during the program.
• Successful completion can improve your chances of getting a permanent role.

Competencies:

• Attention to detail with good planning and time management skills
• Numerical reasoning ability and analytical skills
• Fluent verbal and written communication and comprehension in English
• Stakeholder engagement and relationship management
• Computer literacy